Product Descriptions and Availability
(a) Product Descriptions. Our Website contains descriptions of the Products. We attempt to be as accurate as possible with the descriptions of the Products that are made available to you through the Services. However, we make no warranties that the Product descriptions and any other content are accurate, complete, reliable, current, or error-free. If a Product offered by us is not as described, your sole remedy is to return it in unused condition. We reserve the right, at any time, to modify, suspend, or discontinue the sale of any Product with or without notice, and we will not incur any obligation as a result of such change.
(b) Shipping. US: Our packages are shipped via USPS Priority Mail, and packages are delivered between 3-5 business days after ordering. In the event of shipping delays, please expect to be contacted by a representative of the Petals team.
(c) Refunds, Return Policy and Procedures. Here at Petals, we stand by our product. That is why we offer a happiness guarantee. If by chance you are not satisfied with your Petals product, let us know via email, chat, or by calling 1 (858) 293-7747 If you are within the first 30 days of your first purchase, we will honor a full refund of the product.
Please note, orders outside of 30 days or beyond the first order on an account are not eligible for return or refund.
For eligible returns, the product should not be used and must be in the same condition you received it as well as in the original box and/or packaging. Please send your package using a carrier that can provide tracking and insurance. Petals is not responsible for items lost or damaged in transit. Once your item has shipped, please email the tracking number for your returned product so we can process your refund in a timely manner. Returned products are to be sent to the following address:
Return Address: Petals 2636 High Bluff Drive, Suite 400, #7003 San Diego, CA 92130
