Privacy Policy

This Privacy Policy describes how OTR Consulting LLC (referred to as “we”, “us”, or “our”) collects and uses the personal information you provide to us on our website: www.petalswellness.com (collectively the “Site”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Terms of Use.

Description of Users

This Privacy Policy applies to:

Visitors: Individuals who view only publicly available content on the Site.
Customers: Individuals who have purchased a product or subscription to our services.

By visiting our Site, Visitors agree to the terms of this Privacy Policy and the accompanying Terms of Use. By purchasing a subscription, Customers also agree to these terms.

Information Collection

We collect information from you in various ways:

Personal Information You Provide:

Contact Information: Name, email address, mailing address, and phone number.
Billing Information: Payment card number and billing address.
Unique Identifiers: Username, account number, and password.
Preferences Information: Product wish lists, order history, marketing preferences, and notification preferences.
Survey Responses: Information provided in surveys.
Chatbot Messages: Text provided during interactions with our chatbots.

Social Networking Sites (SNS): If you log in through a social networking site (e.g., Facebook), we may collect information from your SNS account depending on your privacy settings.

Automated Information Collection:

IP address
Time and date of visit
Browser type and operating system
Referring/exit pages
Information collected through cookies and similar technologies

Information Use

We may use your information for purposes such as:

Fulfilling orders
Providing services
Sending order confirmations and updates
Recommending products
Responding to customer service inquiries
Administering accounts
Sending newsletters and marketing communications
Improving our Site, services, and marketing efforts
Conducting research and analysis
Ensuring system security and compliance with laws

Information Sharing

We may share your information with third parties as follows:

Service Providers: Companies assisting with payment processing, order fulfillment, customer service, and marketing.
Corporate Transactions: As part of a sale, merger, or acquisition.
Legal Requirements: To comply with laws, subpoenas, or court orders.
Consent: With your explicit consent.
Anonymized Data: Aggregated data shared with third parties for analysis or marketing.

We do not sell your personal information to third parties.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing your information.

Social Networking Sites and Tools

If you interact with SNSs or use social media tools on our Site, your activities are governed by the privacy policies of those third-party providers.

Cookies and Web Beacons

Cookies: Small text files used to track preferences and activity. You can disable cookies through your browser settings.
Web Beacons: Electronic images used to analyze Site usage and email campaign effectiveness.

SMS/MMS Mobile Messaging Program

By providing your mobile number, you consent to receive automated marketing text messages. To opt out, text STOP to the number used to contact you.

Digital Advertising & Analytics

We partner with advertising providers for interest-based advertising. We also use Google Analytics to improve Site performance. For more information or to opt out, visit:

Security

We follow industry standards to protect your personal information. However, no method of transmission or storage is completely secure.

Your Choices

Unsubscribe: Follow the instructions in our emails to stop receiving marketing communications.
Update Information: Edit your profile or contact us at info@petalswellness.com.

Data Deletion Request

Submit a data deletion request by emailing info@petalswellness.com with your full name and account email. Requests will be reviewed within 30 days.